Why Should I Order From Fish Moments?

At Fish Moments, we’re passionate about seafood delivery and we can spot quality from a mile away! Our aim is to give people easy access to the seafood they know and love, with the added flexibility of fast delivery and a wide range of products.

 

Where Does Your Seafood Come From?


Almost Fish Moments’ seafood are sourced from the Sydney Fish Market. We make sure your seafood is always fresh and comes from a highly reputable source so you’ll always be satisfied with your order.


Can I Have Same-day Delivery?

  • The same-day 'free delivery' is currently limited to a 5 km radius from the shop.
  •  Orders before 7pmare available for same-day delivery. Orders come after 7pm and 12 am will be planned for next-day delivery.
  • Sydney-wide delivery is subject to our delivery calendar. Contact Fish Moments staff for your delivery.
What Are the Delivery Times?
11 am to 9 pm (Monday to Saturday)
11 am to 7pm (Sunday) 

    Can I Order in Advance?

    You can order from Fish Moments up to 15 days in advance.


      What If a Product I Want isn’t available?

      In the event that a product you’re after isn’t available, simply contact us and we’ll try our best to have the product available as soon as possible.

      How Do You Set Your Pricing?


      Fish Moments' product pricing is based on the fluctuations in the seafood market. We set our prices based on seasonal changes to give you the best possible price every time.

      Why Don’t You Charge by the Kilo for Your Fish?

      Some products are available by the kilos, but we want to be able to sell our products in a way that’s convenient for everyone. The average consumer doesn’t know how much a whole fish might weigh, so the team at Fish Moments has taken the guesswork out to make ordering as easy as possible. It’s also worth noting that we charge based on the minimum weight of a fish; for example, if your whole fish weighs more than the listed amount, you won’t be charged extra.

      I’ve Placed an Order but Didn’t Receive a Confirmation Email?


      Please check if the order notification email went to your junk mail or promotion mail. If you still can’t find it, please give us a call +(61) 02 8385 6157 or send us an email to service@fishmoments.com.au

      What If I Am Not Home When My Delivery Arrives?

      All Fish Moments deliveries are ATL (Authority To Leave) because they are perishables. Our delivery team will try their best to leave in a safe place possible, away from direct sunlight or weather. However, if we cannot find such a place, around your premises, or the delivery premises is in a unit/apartment, the item needs to be signed for when they’re delivered. If you’re not home when your delivery arrives, we’ll give you a call and give you instructions to receive your order. The Fish Moments team makes sure your order arrives fresh and on time. We’ll pack your delivery with ice to maintain optimum freshness.
      We will not accept an off-site delivery and we do not check the receiver’s ID. For more delivery information, please refer to our Shipping Policy.

      Are Your Trucks Refrigerated?

      All Fish Moments delivery trucks are refrigerated to ensure that orders are kept under temperature control.

      What Do I Do If My Order Hasn’t Arrived?
      Give us a call on +(61) 02 8385 6157 or send us an email to service@fishmoments.com.au and we can track the truck to ensure it is on the way.





      What if I Am Not Happy with The Seafood You Sent Me?
      Our drivers will take you through the product when they arrive, and at this point if you are unhappy with a specific product for quality reasons, we will return the product for a refund. Once the order is delivered and accepted it shows that you are happy with the quality and no refund will be processed after this process.